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* RPL cost includes all assessment services and issue of your nationally recognised qualification.
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Yes. All of our qualifications are issued by RTOs which have been approved by the Australian Skills Quality Authority (ASQA) to deliver nationally recognised qualifications that meet national quality assurance requirements. This means that they are recognised by industry and educational institutions in all Australian states and territories as conforming to the required competency standards.
Yes. Because all of our qualifications are issued by reputable RTOs and contain the nationally recognised training logo, they each verify that a candidate has met the Units of Competency required to work in their industry occupation. These qualifications do not indicate how you have obtained the qualification (i.e. through RPL), and are exactly the same as a qualification received from a training provider through any other means.
Get Qualified Australia allows you up 3 months to complete the RPL process, however the actual duration is dependent on the length of time it takes you to provide your evidence. While this is generally 4 weeks, the quicker you submit your evidence, the sooner the process will be completed.
Once all the required evidence has been submitted and your evidence has been assessed, the RTO will then review and issue your qualification within 2-4 weeks, provided that no further evidence is required. This makes it possible for you to achieve your qualification in as little as 1 month, and up to 3 months.
Requests for extensions beyond the allotted 3 month period will be considered on an individual case basis.
While our Customer Service Agents will determine the best evidence for your portfolio, evidence generally takes the form of:
Click here to learn more about the types of evidence you can provide.
The options are really endless. Most people use qualifications to enhance their careers, from achieving a promotion or pay rise, to climbing organisational ranks and getting new job opportunities. In fact, qualifications have shown to increase employability by 11%, and result in promotions 42% of the time.
Other people might use their qualification to improve visa or migration prospects, access postgraduate study, open up their own businesses, meet regulatory requirements, or obtain a licence in their industry or occupation.
Please note that while our qualifications may help you meet minimum licensing requirements, only your state’s relevant licensing authority may issue you your licence. For more information about trades licensing, click here.
Total number of units = 9
3 core units plus
6 elective units , of which:
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
BSBCUE203 Conduct customer engagement
BSBCUE205 Prepare for work in a customer engagement environment
BSBCMM201 Communicate in the workplace
BSBCUE301 Use multiple information systems
BSBCUE305 Process credit applications
BSBCUE308 Conduct outbound customer engagement
BSBCUE309 Develop product and service knowledge for customer engagement operation
BSBCMM301 Process customer complaints
BSBCUS201 Deliver a service to customers
BSBITU101 Operate a personal computer
BSBITU203 Communicate electronically
BSBLED301 Undertake e-learning
BSBWHS201 Contribute to health and safety of self and others
BSBWOR201 Manage personal stress in the workplace
BSBWOR203 Work effectively with others
ICTICT103 Use, communicate and search securely on the internet
ICTICT203 Operate application software packages
Asset Training Australia - Provider Code 31718
Did you know that the Australian Qualifications Framework (AQF) perfectly aligns certificate and diploma level qualifications with higher education? This means that it’s now possible to receive exemptions and fast track university degrees using diploma and above level qualifications.
Enrol in one of our qualifications today, and unlock the potential to seek maximum unit exemptions for your desired Graduate Diploma, Bachelor, or Masters Degree in a cost, time and effort-effective way. Speak with one of our Skills Recognition Consultants today or complete our Free Skills Review to discover the highest qualification level you’re eligible for.