BSB30115 - Certificate III in Business

Know your workplace operation like a pro? Get recognised for it.

If you've been working in a Business environment, performing tasks like working with customers, processing complaints, creating and using databases, and purchasing goods and services, formal recognition may be waiting for you based on what you already know.

An ideal path for those wanting to enter, advance, or get certified in Business, tasks like conducting online transactions, creating electronic presentations, and producing spreadsheets earn this qualification.

Put your expertise in Business to work for improved status and responsibilities.

See if you’re eligible today with our Free Skills Review.

RPL Cost Traditional study cost Your savings
$900* $3,000 $2,100

Want to save a further $180 off this qualification? Contact us today to learn how!

* RPL cost includes all assessment services and issue of your nationally recognised qualification.

Want to know if you’re eligible to obtain this qualification via Skills Recognition & RPL? Then why not start a Free Skills Review, it requires only 3 minutes to complete!

Take the initiative today to determine your eligibility.

Yes. All of our qualifications are issued by RTOs which have been approved by the Australian Skills Quality Authority (ASQA) to deliver nationally recognised qualifications that meet national quality assurance requirements. This means that they are recognised by industry and educational institutions in all Australian states and territories as conforming to the required competency standards.

Yes. Because all of our qualifications are issued by reputable RTOs and contain the nationally recognised training logo, they each verify that a candidate has met the Units of Competency required to work in their industry occupation. These qualifications do not indicate how you have obtained the qualification (i.e. through RPL), and are exactly the same as a qualification received from a training provider through any other means.

Get Qualified Australia allows you up 3 months to complete the RPL process, however the actual duration is dependent on the length of time it takes you to provide your evidence. While this is generally 4 weeks, the quicker you submit your evidence, the sooner the process will be completed.

Once all the required evidence has been submitted and your evidence has been assessed, the RTO will then review and issue your qualification within 2-4 weeks, provided that no further evidence is required. This makes it possible for you to achieve your qualification in as little as 1 month, and up to 3 months.

Requests for extensions beyond the allotted 3 month period will be considered on an individual case basis.

While our Customer Service Agents will determine the best evidence for your portfolio, evidence generally takes the form of:

  • Resume/CV
  • References
  • Performance Appraisals
  • Portfolio/work samples
  • Photographic and video evidence
  • Education, training and qualifications
  • Job Description
  • Policies and Procedures
  • Workplace communication
  • Bookkeeping and financial records

Click here to learn more about the types of evidence you can provide.


The options are really endless. Most people use qualifications to enhance their careers, from achieving a promotion or pay rise, to climbing organisational ranks and getting new job opportunities. In fact, qualifications have shown to increase employability by 11%, and result in promotions 42% of the time.

Other people might use their qualification to improve visa or migration prospects, access postgraduate study, open up their own businesses, meet regulatory requirements, or obtain a licence in their industry or occupation.

Please note that while our qualifications may help you meet minimum licensing requirements, only your state’s relevant licensing authority may issue you your licence. For more information about trades licensing, click here.

Total number of units = 12 

1 core unit  plus

11 elective units , of which:


  • 7 of the elective units must be selected from the elective units listed below

  • 4 elective units may be selected from the elective units listed below, from this Training Package or from any current accredited course or endorsed Training Package at the same qualification level

  • if not listed below, 1 elective unit may be selected from a Certificate II qualification and 2 elective units may be taken from a Certificate IV qualification.


Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.


Core Units 

Unit Code

Unit Title


Apply knowledge of WHS legislation in the workplace



Elective Units 


Unit Code

Unit Title


Maintain business resources


Process customer complaints


Deliver and monitor a service to customers


Work effectively with diversity


Maintain financial records


Contribute to effective workplace relationships


Support operational plan


Provide workplace information and resourcing plans


Support continuous improvement systems and processes


Support a workplace learning environment


Contribute to team effectiveness


Organise workplace information


Utilise a knowledge management system


Promote innovation in a team environment


Comply with organisational requirements for protection and use of intellectual property


Create and use databases


Create electronic presentations


Design and produce text documents


Produce spreadsheets


Conduct online transactions


Design and produce business documents


Recommend products and services


Purchase goods and services


Design and produce business documents


Implement and monitor environmentally sustainable work practices


Organise personal work priorities and development


Work effectively as an off-site worker


Write simple documents


Not Available

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Visit Get Qualified Australia’s Trade Licensing page for more information surrounding licensing

  • Asset Training Australia - Provider Code 31718

  • D P Training and Consultancy - Provider Code 31888

  • Advanced Careers College - Provider Code 91445

  • Australian Training and Consulting - Provider Code 90886

  • North Queensland Training Services - Provider Code 31954

  • Prestige Service Training - Provider Code 31981

  • The Australian Academy of Business - Provider Code 32138

  • The Parramatta College Inc - Provider Code 90276

  • The Spectrum Organization Association Inc - Provider Code 2441

Did you know that the Australian Qualifications Framework (AQF) perfectly aligns certificate and diploma level qualifications with higher education? This means that it’s now possible to receive exemptions and fast track university degrees using diploma and above level qualifications.

Enrol in one of our qualifications today, and unlock the potential to seek maximum unit exemptions for your desired Graduate Diploma, Bachelor, or Masters Degree in a cost, time and effort-effective way. Speak with one of our Skills Recognition Consultants today or complete our Free Skills Review to discover the highest qualification level you’re eligible for.
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