CHC22015 - Certificate II in Community Services

An effective Community Services worker? Recognition is waiting.

If you've been working with clients to help with health or Community Services, empower the elderly, or support independence and well being, what you've learned along the way may have already qualified you for formal recognition.

Whether you are seeking an advantage for employment options, establishing yourself in the field, or simply wishing to be certified, your experience in recognising and responding to crisis situations, conducting individual assessments, and working with Aboriginal and/or Torres Strait Islander cultural safety issues has merit.

Collect your skills in Community Services and share the benefits with your clients.

See if you’re eligible today with our Free Skills Review.

RPL Cost Traditional study cost Your savings
$1,000* $3,000 $2,000

Want to save a further $200 off this qualification? Contact us today to learn how!

* RPL cost includes all assessment services and issue of your nationally recognised qualification.

Want to know if you’re eligible to obtain this qualification via Skills Recognition & RPL? Then why not start a Free Skills Review, it requires only 3 minutes to complete!

Take the initiative today to determine your eligibility.

Yes. All of our qualifications are issued by RTOs which have been approved by the Australian Skills Quality Authority (ASQA) to deliver nationally recognised qualifications that meet national quality assurance requirements. This means that they are recognised by industry and educational institutions in all Australian states and territories as conforming to the required competency standards.

Yes. Because all of our qualifications are issued by reputable RTOs and contain the nationally recognised training logo, they each verify that a candidate has met the Units of Competency required to work in their industry occupation. These qualifications do not indicate how you have obtained the qualification (i.e. through RPL), and are exactly the same as a qualification received from a training provider through any other means.

Get Qualified Australia allows you up 3 months to complete the RPL process, however the actual duration is dependent on the length of time it takes you to provide your evidence. While this is generally 4 weeks, the quicker you submit your evidence, the sooner the process will be completed.

Once all the required evidence has been submitted and your evidence has been assessed, the RTO will then review and issue your qualification within 2-4 weeks, provided that no further evidence is required. This makes it possible for you to achieve your qualification in as little as 1 month, and up to 3 months.

Requests for extensions beyond the allotted 3 month period will be considered on an individual case basis.

While our Customer Service Agents will determine the best evidence for your portfolio, evidence generally takes the form of:

  • Resume/CV
  • References
  • Performance Appraisals
  • Portfolio/work samples
  • Photographic and video evidence
  • Education, training and qualifications
  • Job Description
  • Policies and Procedures
  • Workplace communication
  • Bookkeeping and financial records

Click here to learn more about the types of evidence you can provide.


The options are really endless. Most people use qualifications to enhance their careers, from achieving a promotion or pay rise, to climbing organisational ranks and getting new job opportunities. In fact, qualifications have shown to increase employability by 11%, and result in promotions 42% of the time.

Other people might use their qualification to improve visa or migration prospects, access postgraduate study, open up their own businesses, meet regulatory requirements, or obtain a licence in their industry or occupation.

Please note that while our qualifications may help you meet minimum licensing requirements, only your state’s relevant licensing authority may issue you your licence. For more information about trades licensing, click here.

Total number of units = 9

  • 5 core units

  • 4 elective units, consisting of:

  • at least 2 units from the electives listed below

  • up to 2 units from the electives listed below, any endorsed Training Packages or accredited courses, these units must be relevant to the work outcome

All electives chosen must contribute to a valid, industry-supported vocational outcome.

Core units

Unit Code

Unit Title


Provide first point of contact


Communicate and work in health or community services


Work with diverse people


Participate in workplace health and safety


Organise and complete daily work activities

Elective units

Unit Code

Unit Title


Work within a community development framework


Promote Aboriginal and/or Torres Strait Islander cultural safety


Ensure the health and safety of children


Promote and provide healthy food and drinks


Attend to daily functions in home based child care


Identify and respond to children and young people at risk


Be an effective volunteer


Provide basic emergency life support


Comply with infection prevention and control policies and procedures


Manage personal stress in the workplace


Use digital technology for routine workplace tasks


Use strategies to respond to routine workplace problems


Use routine strategies for work-related learning


Calculate with whole numbers and familiar fractions, decimals and percentages for work


Interact effectively with others at work


Read and respond to routine workplace information


Write routine workplace texts


Qualification Mapping Information

No equivalent qualification.

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

Visit Get Qualified Australia’s Trade Licensing page for more information surrounding licensing

  • North Queensland Training Services - Provider Code 31954

  • The Spectrum Organization Association Inc - Provider Code 2441

Did you know that the Australian Qualifications Framework (AQF) perfectly aligns certificate and diploma level qualifications with higher education? This means that it’s now possible to receive exemptions and fast track university degrees using diploma and above level qualifications.

Enrol in one of our qualifications today, and unlock the potential to seek maximum unit exemptions for your desired Graduate Diploma, Bachelor, or Masters Degree in a cost, time and effort-effective way. Speak with one of our Skills Recognition Consultants today or complete our Free Skills Review to discover the highest qualification level you’re eligible for.
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