CHC32015 - Certificate III in Community Services

Experienced in Community Services? Get it recognised.

If your career path has given you Community Services experience in assisting clients suffering from lack of empowerment, drug and alcohol issues, loss and grief, or homelessness, what you've learned might be everything you need to achieve formal recognition.

Should you wish to enter the field of Community Services, improve your employment options, or simply desire certification, your expertise in responding to client needs, working with diverse people, and managing personal stressors rewards your efforts.

Gather your achievements in Community Services and watch your benefits increase.

See if you’re eligible today with our Free Skills Review.

RPL Cost Traditional study cost Your savings
$1,400* $5,000 $3,600

Want to save a further $280 off this qualification? Contact us today to learn how!

* RPL cost includes all assessment services and issue of your nationally recognised qualification.

Want to know if you’re eligible to obtain this qualification via Skills Recognition & RPL? Then why not start a Free Skills Review, it requires only 3 minutes to complete!

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Yes. All of our qualifications are issued by RTOs which have been approved by the Australian Skills Quality Authority (ASQA) to deliver nationally recognised qualifications that meet national quality assurance requirements. This means that they are recognised by industry and educational institutions in all Australian states and territories as conforming to the required competency standards.

Yes. Because all of our qualifications are issued by reputable RTOs and contain the nationally recognised training logo, they each verify that a candidate has met the Units of Competency required to work in their industry occupation. These qualifications do not indicate how you have obtained the qualification (i.e. through RPL), and are exactly the same as a qualification received from a training provider through any other means.

Get Qualified Australia allows you up 3 months to complete the RPL process, however the actual duration is dependent on the length of time it takes you to provide your evidence. While this is generally 4 weeks, the quicker you submit your evidence, the sooner the process will be completed.

Once all the required evidence has been submitted and your evidence has been assessed, the RTO will then review and issue your qualification within 2-4 weeks, provided that no further evidence is required. This makes it possible for you to achieve your qualification in as little as 1 month, and up to 3 months.

Requests for extensions beyond the allotted 3 month period will be considered on an individual case basis.

While our Customer Service Agents will determine the best evidence for your portfolio, evidence generally takes the form of:

  • Resume/CV
  • References
  • Performance Appraisals
  • Portfolio/work samples
  • Photographic and video evidence
  • Education, training and qualifications
  • Job Description
  • Policies and Procedures
  • Workplace communication
  • Bookkeeping and financial records

Click here to learn more about the types of evidence you can provide.


The options are really endless. Most people use qualifications to enhance their careers, from achieving a promotion or pay rise, to climbing organisational ranks and getting new job opportunities. In fact, qualifications have shown to increase employability by 11%, and result in promotions 42% of the time.

Other people might use their qualification to improve visa or migration prospects, access postgraduate study, open up their own businesses, meet regulatory requirements, or obtain a licence in their industry or occupation.

Please note that while our qualifications may help you meet minimum licensing requirements, only your state’s relevant licensing authority may issue you your licence. For more information about trades licensing, click here.

Total number of units = 12

  • 5 core units

  • 7 elective units, consisting of:

    • at least 5 units from the electives listed below

    • up to 2 units from the electives listed below, any endorsed Training Packages or accredited courses, these units must be relevant to the work outcome

All electives chosen must contribute to a valid, industry-supported vocational outcome.

Core units

Unit Code

Unit Title


Respond to client needs


Communicate and work in health or community services


Work with diverse people


Follow safe work practices for direct client care


Manage personal stressors in the work environment

Elective units

Unit Code

Unit Title


Facilitate the interests and rights of clients


Facilitate the empowerment of older people


Work in an alcohol and drugs context


Work with clients who are intoxicated


Provide needle and syringe services


Conduct individual assessments


Facilitate responsible behaviour


Provide individualised support


Provide loss and grief support


Recognise and respond to crisis situations


Support independence and wellbeing


Support participative planning processes


Work within a community development framework


Implement participation and engagement strategies


Provide first point of contact


Provide education and support on parenting, health and wellbeing


Operate under a casework framework


Recognise and respond appropriately to domestic and family violence


Facilitate the empowerment of people with disability


Promote Aboriginal and/or Torres Strait Islander cultural safety


Provide sexual and reproductive health information to clients


Work with clients to identify financial literacy education needs


Support group activities


Work with people with mental health issues


Contribute to the review and development of policies


Develop and maintain networks and collaborative partnerships


Identify and respond to children and young people at risk


Work with forced migrants


Undertake bicultural work with forced migrants in Australia


Work with people experiencing or at risk of homelessness


Provide client-centred telephone counselling


Be an effective volunteer


Engage respectfully with young people


Support young people to create opportunities in their lives


Provide first aid


Provide first aid in remote situations


Organise workplace information


Organise personal work priorities and development


Manage own work and learning


Provide work skill instruction


Qualification Mapping Information

No equivalent qualification.

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

Visit Get Qualified Australia’s Trade Licensing page for more information surrounding licensing

  • North Queensland Training Services - Provider Code 31954

  • The Spectrum Organization Association Inc - Provider Code 2441

Did you know that the Australian Qualifications Framework (AQF) perfectly aligns certificate and diploma level qualifications with higher education? This means that it’s now possible to receive exemptions and fast track university degrees using diploma and above level qualifications.

Enrol in one of our qualifications today, and unlock the potential to seek maximum unit exemptions for your desired Graduate Diploma, Bachelor, or Masters Degree in a cost, time and effort-effective way. Speak with one of our Skills Recognition Consultants today or complete our Free Skills Review to discover the highest qualification level you’re eligible for.
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