CHC30312 - Certificate III in Home and Community Care

Have experience caring for others? Get the recognition you deserve.

Have you invested time in your career caring for elders or those with disabilities in Home and Community Care settings? If so, you may already have the skills required to achieve formal recognition.

Helping others meet personal care needs and deal with grief, while monitoring food safety, all in an effective and respectful way in Home and Community Care environments paves the way for official certification to enter, progress, and compete for positions in the field.

Support your career in Home and Community Care today to elevate care to a new level.

See if you’re eligible today with our Free Skills Review.

RPL Cost Traditional study cost Your savings
$1,400* $5,000 $3,600

Want to save a further $280 off this qualification? Contact us today to learn how!

* RPL cost includes all assessment services and issue of your nationally recognised qualification.

Want to know if you’re eligible to obtain this qualification via Skills Recognition & RPL? Then why not start a Free Skills Review, it requires only 3 minutes to complete!

Take the initiative today to determine your eligibility.

Yes. All of our qualifications are issued by RTOs which have been approved by the Australian Skills Quality Authority (ASQA) to deliver nationally recognised qualifications that meet national quality assurance requirements. This means that they are recognised by industry and educational institutions in all Australian states and territories as conforming to the required competency standards.

Yes. Because all of our qualifications are issued by reputable RTOs and contain the nationally recognised training logo, they each verify that a candidate has met the Units of Competency required to work in their industry occupation. These qualifications do not indicate how you have obtained the qualification (i.e. through RPL), and are exactly the same as a qualification received from a training provider through any other means.

Get Qualified Australia allows you up 3 months to complete the RPL process, however the actual duration is dependent on the length of time it takes you to provide your evidence. While this is generally 4 weeks, the quicker you submit your evidence, the sooner the process will be completed.

Once all the required evidence has been submitted and your evidence has been assessed, the RTO will then review and issue your qualification within 2-4 weeks, provided that no further evidence is required. This makes it possible for you to achieve your qualification in as little as 1 month, and up to 3 months.

Requests for extensions beyond the allotted 3 month period will be considered on an individual case basis.

While our Customer Service Agents will determine the best evidence for your portfolio, evidence generally takes the form of:

  • Resume/CV
  • References
  • Performance Appraisals
  • Portfolio/work samples
  • Photographic and video evidence
  • Education, training and qualifications
  • Job Description
  • Policies and Procedures
  • Workplace communication
  • Bookkeeping and financial records

Click here to learn more about the types of evidence you can provide.


The options are really endless. Most people use qualifications to enhance their careers, from achieving a promotion or pay rise, to climbing organisational ranks and getting new job opportunities. In fact, qualifications have shown to increase employability by 11%, and result in promotions 42% of the time.

Other people might use their qualification to improve visa or migration prospects, access postgraduate study, open up their own businesses, meet regulatory requirements, or obtain a licence in their industry or occupation.

Please note that while our qualifications may help you meet minimum licensing requirements, only your state’s relevant licensing authority may issue you your licence. For more information about trades licensing, click here.

  • 14 units are required for award of this qualification including:

  • 9 core units

  • 5 elective units

A wide range of elective units is available, including:

  • Group A electives from which at least one unit must be selected for this qualification

  • Group B electives which are recommended for special consideration

  • Other relevant electives listed below

  • Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages

  • Where appropriate, to address workplace requirements, up to 2 units of competency packaged at this level or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing

Core units

Unit Code Unit Title
CHCAC318B  Work effectively with older people
CHCAC319A  Provide support to people living with dementia
CHCCS411C  Work effectively in the community sector
CHCDIS301C  Work effectively with people with a disability
CHCHC311C  Work effectively in home and community care
CHCICS301B  Provide support to meet personal care needs
CHCICS302B  Participate in the implementation of individualised plans
CHCICS304B  Work effectively with carers
CHCWHS312A  Follow WHS safety procedures for direct care work


The importance of culturally aware and respectful practice 

All workers in the home and community care sector need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group A electives  - at least one unit must be selected 

One of the following units must  be selected for this qualification.

Unit Code Unit Title
HLTHIR403C  Work effectively with culturally diverse clients and co-workers
HLTHIR404D  Work effectively with Aboriginal and/or Torres Strait Islander people


Where work involves a specific focus on both Aboriginal and/or Torres Strait Islander and culturally diverse clients or communities, candidates are recommended to select both units.

Group B electives for special consideration 

The following electives, whilst not required in all  home and community care work, are highly recommended to be considered for inclusion in this qualification:

Unit Code Unit Title
CHCICS303A  Support individual health and emotional well being
CHCPA301B  Deliver care services using a palliative approach

Other relevant electives 

Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify that certain electives are required to address specific workplace needs.

Client support 
Unit Code Unit Title

Collect technical data to support client health care plan (Note pre-requisite HLTAP301B)


Advocate for clients


Communicate appropriately with clients and colleagues


Deliver and monitor services to clients


Work within a relevant legal and ethical framework


Facilitate responsible behaviour


Provide support and care relating to loss and grief


Support group activities


Provide behaviour support in the context of individualised plans


Provide basic foot skin and nail care


Recognise and respond to suspected abuse of vulnerable people


Recognise stages of lifespan development


Identify clients with language, literacy and numeracy needs and respond effectively


Participate in networks


Recognise healthy body systems in a health care context


Care for the home environment of clients


Apply first aid


Follow basic food safety practices


Oversee the day-to-day implementation of food safety in the workplace


Apply and monitor food safety requirements


Comply with infection control policies and procedures


Undertake home visits


Unit Code Unit Title
CHCCS305C  Assist clients with medication (Note pre-requisite HLTAP301B)


Working with older people 
Unit Code Unit Title
CHCAC317A  Support older people to maintain their independence
CHCAC412B  Provide services to older people with complex needs (Note pre-requisite CHCAC318B)


Working with people with a disability 
Unit Code Unit Title
CHCDIS302A  Maintain an environment to empower people with disabilities
CHCDIS313A  Support people with disabilities who are ageing
CHCDIS322A  Support community participation and inclusion
CHCDIS323A  Contribute to skill development and maintenance


Working with people with mental health issues 
Unit Code Unit Title
CHCMH301C  Work effectively in mental health



Unit Code Unit Title
CHCMH411A  Work with people with mental health issues


Organisational support 
Unit Code Unit Title
CHCADMIN302D  Provide administrative support
CHCINF303B  Contribute to information requirements in the community sector
CHCINF408C  Comply with information requirements of the aged care and community care sectors
CHCORG322B  Contribute to implementation of service delivery strategy


Working with children and young people 
Unit Code Unit Title
CHCCHILD404B  Support the rights and safety of children and young people
CHCYTH301E  Work effectively with young people
CHCYTH401B  Engage respectfully with young people


Leisure and health 
Unit Code Unit Title
CHCRH401C  Work effectively in the leisure and health industry
CHCRH402A  Undertake leisure and health programming
CHCRH404A  Plan, implement and monitor leisure and health programs


Oral health 
Unit Code Unit Title
CHCOHC303B  Use basic oral health screening tools
CHCOHC401A  Inform and encourage clients and groups to understand and achieve good oral health
CHCOHC402B  Support and encourage clients and groups to learn practical aspects of oral health care
CHCOHC404B  Recognise and respond to signs and symptoms that may indicate oral health issues
CHCOHC406B  Provide or assist with oral hygiene

Not Applicable

This qualification does not require any licensing.

Visit Get Qualified Australia’s Trade Licensing page for more information surrounding licensing

  • D P Training and Consultancy - Provider Code 31888

  • The Spectrum Organization Association Inc - Provider Code 2441

Did you know that the Australian Qualifications Framework (AQF) perfectly aligns certificate and diploma level qualifications with higher education? This means that it’s now possible to receive exemptions and fast track university degrees using diploma and above level qualifications.

Enrol in one of our qualifications today, and unlock the potential to seek maximum unit exemptions for your desired Graduate Diploma, Bachelor, or Masters Degree in a cost, time and effort-effective way. Speak with one of our Skills Recognition Consultants today or complete our Free Skills Review to discover the highest qualification level you’re eligible for.
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