CHC33015 - Certificate III in Individual Support

Have experience providing individual support services? Get it recognised.

If you have been working in the field of Individual Support, providing services that empower the elderly, assist with dementia, and meet personal client needs, skills that you've already mastered may be sufficient to achieve formal recognition.

Whether you are just entering the field of Individual Support, exploring new opportunities, or desire certification, your expertise in facilitating client rights, providing food service, and assisting with suspected abuse, grief, or travel, your skills have value.

Show your worth in Individual Support and gain new status.

See if you’re eligible today with our Free Skills Review.

RPL Cost Traditional study cost Your savings
$1,400* $5,000 $3,600

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* RPL cost includes all assessment services and issue of your nationally recognised qualification.

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Yes. All of our qualifications are issued by RTOs which have been approved by the Australian Skills Quality Authority (ASQA) to deliver nationally recognised qualifications that meet national quality assurance requirements. This means that they are recognised by industry and educational institutions in all Australian states and territories as conforming to the required competency standards.

Yes. Because all of our qualifications are issued by reputable RTOs and contain the nationally recognised training logo, they each verify that a candidate has met the Units of Competency required to work in their industry occupation. These qualifications do not indicate how you have obtained the qualification (i.e. through RPL), and are exactly the same as a qualification received from a training provider through any other means.

Get Qualified Australia allows you up 3 months to complete the RPL process, however the actual duration is dependent on the length of time it takes you to provide your evidence. While this is generally 4 weeks, the quicker you submit your evidence, the sooner the process will be completed.

Once all the required evidence has been submitted and your evidence has been assessed, the RTO will then review and issue your qualification within 2-4 weeks, provided that no further evidence is required. This makes it possible for you to achieve your qualification in as little as 1 month, and up to 3 months.

Requests for extensions beyond the allotted 3 month period will be considered on an individual case basis.

While our Customer Service Agents will determine the best evidence for your portfolio, evidence generally takes the form of:

  • Resume/CV
  • References
  • Performance Appraisals
  • Portfolio/work samples
  • Photographic and video evidence
  • Education, training and qualifications
  • Job Description
  • Policies and Procedures
  • Workplace communication
  • Bookkeeping and financial records

Click here to learn more about the types of evidence you can provide.


The options are really endless. Most people use qualifications to enhance their careers, from achieving a promotion or pay rise, to climbing organisational ranks and getting new job opportunities. In fact, qualifications have shown to increase employability by 11%, and result in promotions 42% of the time.

Other people might use their qualification to improve visa or migration prospects, access postgraduate study, open up their own businesses, meet regulatory requirements, or obtain a licence in their industry or occupation.

Please note that while our qualifications may help you meet minimum licensing requirements, only your state’s relevant licensing authority may issue you your licence. For more information about trades licensing, click here.

Total number of units = 13

  • 7 core units

  • 6 elective units, consisting of:

    • at least 4 units from the electives listed below, at least 2 units must be from those units listed under Groups A, B or C

    • up to 2 units from the electives listed below, any endorsed Training Package or accredited course these units must be relevant to the work outcome

Any combination of electives that meets the rules above can be selected for the award of the Certificate III in Individual Support. Where appropriate, electives may be packaged to provide a qualification with a specialisation.

Packaging for each specialisation

All Group A electives must be selected for award of the Certificate III in Individual Support(Ageing).

All Group B electives must be selected for award of the Certificate III in Individual Support (Disability).

At least four units from Group C electives must be selected for award of the Certificate III in Individual Support (Home and Community).

Where two specialisations are completed award of the qualification would read Certificate III in Individual Support (Ageing, Home and Community).

All electives chosen must contribute to a valid, industry-supported vocational outcome.


Core units

Unit Code

Unit Title


Provide individualised support


Support independence and well being


Communicate and work in health or community services


Work with diverse people


Work legally and ethically


Recognise healthy body systems


Follow safe work practices for direct client care


Elective units

Group A electives AGEING specialisation (3 units)

Unit Code

Unit Title


Facilitate the empowerment of older people


Provide support to people living with dementia


Meet personal support needs

Group B electives  DISABILITY specialisation (4 units)

Unit Code

Unit Title


Contribute to ongoing skills development using a strengths-based approach


Follow established person-centred behaviour supports


Support community participation and social inclusion


Facilitate the empowerment of people with disability

Group C electives  HOME AND COMMUNITY specialisation (4 units)
Unit Code Unit Title
CHCAGE001 Facilitate the empowerment of older people



Unit Code Unit Title
CHCDIS007 Facilitate the empowerment of people with disability


Plus all of the following units:

Unit Code

Unit Title


Meet personal support needs


Support relationships with carers and families


Provide home and community support services


Other electives

Unit Code

Unit Title


Facilitate the interests and rights of clients


Implement falls prevention strategies


Provide food services


Work in an alcohol and other drugs context


Address the needs of people with chronic disease


Facilitate individual service planning and delivery


Facilitate responsible behaviour


Provide basic foot care


Provide loss and grief support


Respond to suspected abuse


Facilitate independent travel


Support individuals with autism spectrum disorder


Transport individuals


Communicate using augmentative and alternative communication strategies


Promote Aboriginal and/or Torres Strait Islander cultural safety


Work with clients to identify financial literacy education needs


Improve clients' fundamental financial literacy skills


Use labour market information


Work effectively in employment services


Deliver contracted employment services


Support group activities


Assist clients with medication


Meet community information needs


Work effectively in the leisure and health industries


Contribute to leisure and health programming


Participate in planning, implementation and monitoring of individual leisure and health programs


Respond to client language, literacy and numeracy needs


Work with people with mental health issues


Deliver care services using a palliative approach


Develop and maintain networks and collaborative partnerships


Reflect on and improve own professional practice


Support the rights and safety of children and young people


Work with forced migrants


Work with people experiencing or at risk of homelessness


Engage respectfully with young people


Assist with planning and evaluating meals and menus to meet recommended dietary guidelines


Assist with the monitoring and modification of meals and menus according to individualised plans


Provide first aid


Comply with infection prevention and control policies and procedures


Recognise and respond to oral health issues


Inform and support patients and groups about oral health


Apply and manage use of basic oral health products


Provide or assist with oral hygiene


Use basic oral health screening tools


Deliver and monitor a service to customers


Process and maintain workplace information


Interpret and apply medical terminology appropriately


Use business technology


Organise personal work priorities and development


Produce dishes using basic methods of cookery


Prepare food to meet special dietary requirements


Operate commercial vehicle


Transport passengers with disabilities


Interpret road maps and navigate pre-determined routes


Qualification Mapping Information

No equivalent qualification.

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

Visit Get Qualified Australia’s Trade Licensing page for more information surrounding licensing

  • D P Training and Consultancy - Provider Code 31888

  • Australia Institute of Business and Technology  - Provider Code 41138

  • DNA Kingston Training - Provider Code 6811

  • North Queensland Training Services - Provider Code 31954

  • Queensland International Institute - Provider Code 31353

  • Star Training Academy Pty Ltd  - Provider Code 91349

  • The Spectrum Organization Association Inc - Provider Code 2441

  • Wentworth College Pty Ltd  - Provider Code 21938

  • Yorke Institute - Provider Code 22040

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