SIR20212 - Certificate II in Retail Services

A seasoned retail professional? You deserve recognition.

Your work in Retail Operations requires finesse and style along with skills in point-of-sale handling procedures, operation of retail technology, using computers, and performing retail stock procedures. That experience may help you achieve formal recognition for skills you've already mastered.

A fine way forward for those interested in getting certified, expanding their career options, or entering the field of Retail Operations, the qualification honors stock control procedures, marketing and promotions ideas, display, product knowledge, and dispensing product advice.

Advertise your abilities in Retail Operations and check out your advancing status.

See if you’re eligible today with our Free Skills Review.

RPL Cost Traditional study cost Your savings
$950* $3,000 $2,050

Want to save a further $190 off this qualification? Contact us today to learn how!

* RPL cost includes all assessment services and issue of your nationally recognised qualification.

Want to know if you’re eligible to obtain this qualification via Skills Recognition & RPL? Then why not start a Free Skills Review, it requires only 3 minutes to complete!

Take the initiative today to determine your eligibility.

Yes. All of our qualifications are issued by RTOs which have been approved by the Australian Skills Quality Authority (ASQA) to deliver nationally recognised qualifications that meet national quality assurance requirements. This means that they are recognised by industry and educational institutions in all Australian states and territories as conforming to the required competency standards.

Yes. Because all of our qualifications are issued by reputable RTOs and contain the nationally recognised training logo, they each verify that a candidate has met the Units of Competency required to work in their industry occupation. These qualifications do not indicate how you have obtained the qualification (i.e. through RPL), and are exactly the same as a qualification received from a training provider through any other means.

Get Qualified Australia allows you up 3 months to complete the RPL process, however the actual duration is dependent on the length of time it takes you to provide your evidence. While this is generally 4 weeks, the quicker you submit your evidence, the sooner the process will be completed.

Once all the required evidence has been submitted and your evidence has been assessed, the RTO will then review and issue your qualification within 2-4 weeks, provided that no further evidence is required. This makes it possible for you to achieve your qualification in as little as 1 month, and up to 3 months.

Requests for extensions beyond the allotted 3 month period will be considered on an individual case basis.

While our Customer Service Agents will determine the best evidence for your portfolio, evidence generally takes the form of:

  • Resume/CV
  • References
  • Performance Appraisals
  • Portfolio/work samples
  • Photographic and video evidence
  • Education, training and qualifications
  • Job Description
  • Policies and Procedures
  • Workplace communication
  • Bookkeeping and financial records

Click here to learn more about the types of evidence you can provide.


The options are really endless. Most people use qualifications to enhance their careers, from achieving a promotion or pay rise, to climbing organisational ranks and getting new job opportunities. In fact, qualifications have shown to increase employability by 11%, and result in promotions 42% of the time.

Other people might use their qualification to improve visa or migration prospects, access postgraduate study, open up their own businesses, meet regulatory requirements, or obtain a licence in their industry or occupation.

Please note that while our qualifications may help you meet minimum licensing requirements, only your state’s relevant licensing authority may issue you your licence. For more information about trades licensing, click here.

14 units must be completed:

  • 8 core units
  • 6 elective units:
  • a minimum of 3 units must be selected from the elective unit list below
  • a maximum of 3 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 1, 2 or 3.

The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.

Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.

Core units

SIRXCCS201  Apply point-of-sale handling procedures

SIRXCCS202  Interact with customers

SIRXCLM101  Organise and maintain work areas

SIRXCOM101 Communicate in the workplace to support team and customer outcomes

SIRXICT001A Operate retail technology

SIRXIND101   Work effectively in a customer service environment

SIRXRSK201   Minimise loss

SIRXWHS101  Apply safe work practices

Elective units 


SIRXADM001A  Apply retail office procedures

SIRXADM002A  Coordinate retail office

Client and Customer Service

SIRXCCS203   Promote loyalty programs

Computer Operations and ICT Management 

SIRXICT002A  Use computers as part of business and e-commerce processes


SIRXFIN201   Balance and secure point-of-sale terminal

SIRXFIN002A  Perform retail finance duties

Food Safety 

SIRRFSA001A  Apply retail food safety practices


SIRXINV001A  Perform stock control procedures

SIRXINV002A  Maintain and order stock

Marketing and Public Relations 

SIRXMPR002A  Provide marketing and promotion program

SIRXMPR003A  Conduct telemarketing


SFIDIST202C  Retail fresh, frozen and live seafood

SIRRMER001A  Merchandise food products*

SIRRMER002A  Pack and display meat products*

SIRRMER004A  Prepare and display bakery products*

SIRXMER201  Merchandise products

SIRXMER202  Plan, create and maintain displays

Product Knowledge 

SIRRRPK002A  Advise on meat products*

SIRRRPK004A  Advise on bakery products*

SIRRRPK005A  Advise on seafood products*

SIRRRPK214   Recommend specialised products and services

SIRXRPK001A  Recommend health and nutritional products and services

SIRXRPK002A  Recommend hair, beauty and cosmetic products and services

Retail Food 

SITHFAB009A  Provide responsible service of alcohol

Retail Post 

SIRRPOS001A  Process postal outlet transactions

SIRRPOS002A  Handle mail received in a retail environment

SIRRPOS003A  Deliver mail in a retail environment


SIRXSLS201  Sell products and services

SIRXSLS002A  Advise on products and services

Working in Industry 

SIRXIND102  Plan a career in the retail industry

* This unit has a prerequisite unit SIRRFSA001A Apply retail food safety practices.

Not applicable.

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Visit Get Qualified Australia’s Trade Licensing page for more information surrounding licensing

  • Australian Training and Consulting - Provider Code 90886

  • Brisbane Business and Hospitality Training - Provider Code 31983


  • The Parramatta College Inc - Provider Code 90276

Did you know that the Australian Qualifications Framework (AQF) perfectly aligns certificate and diploma level qualifications with higher education? This means that it’s now possible to receive exemptions and fast track university degrees using diploma and above level qualifications.

Enrol in one of our qualifications today, and unlock the potential to seek maximum unit exemptions for your desired Graduate Diploma, Bachelor, or Masters Degree in a cost, time and effort-effective way. Speak with one of our Skills Recognition Consultants today or complete our Free Skills Review to discover the highest qualification level you’re eligible for.
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