SIR20216 - Certificate II in Retail Services

A seasoned retail professional? You deserve recognition.

Your experience as a frontline team member within a retail store, department store, supermarket or fast food restaurant might already make you eligible for a Certificate II in Retail Services via RPL. This qualification is ideal for experienced checkout team workers, customer service assistants, and food sales assistants looking to formally recognise their entry-level retail experience.

See if you’re eligible today with our Free Skills Review.

RPL Cost Traditional study cost Your savings
$950* $3,000 $2,050

Want to save a further $190 off this qualification? Contact us today to learn how!

* RPL cost includes all assessment services and issue of your nationally recognised qualification.

Want to know if you’re eligible to obtain this qualification via Skills Recognition & RPL? Then why not start a Free Skills Review, it requires only 3 minutes to complete!

Take the initiative today to determine your eligibility.

Yes. All of our qualifications are issued by RTOs which have been approved by the Australian Skills Quality Authority (ASQA) to deliver nationally recognised qualifications that meet national quality assurance requirements. This means that they are recognised by industry and educational institutions in all Australian states and territories as conforming to the required competency standards.

Yes. Because all of our qualifications are issued by reputable RTOs and contain the nationally recognised training logo, they each verify that a candidate has met the Units of Competency required to work in their industry occupation. These qualifications do not indicate how you have obtained the qualification (i.e. through RPL), and are exactly the same as a qualification received from a training provider through any other means.

Get Qualified Australia allows you up 3 months to complete the RPL process, however the actual duration is dependent on the length of time it takes you to provide your evidence. While this is generally 4 weeks, the quicker you submit your evidence, the sooner the process will be completed.

Once all the required evidence has been submitted and your evidence has been assessed, the RTO will then review and issue your qualification within 2-4 weeks, provided that no further evidence is required. This makes it possible for you to achieve your qualification in as little as 1 month, and up to 3 months.

Requests for extensions beyond the allotted 3 month period will be considered on an individual case basis.

While our Customer Service Agents will determine the best evidence for your portfolio, evidence generally takes the form of:

  • Resume/CV
  • References
  • Performance Appraisals
  • Portfolio/work samples
  • Photographic and video evidence
  • Education, training and qualifications
  • Job Description
  • Policies and Procedures
  • Workplace communication
  • Bookkeeping and financial records

Click here to learn more about the types of evidence you can provide.

 

The options are really endless. Most people use qualifications to enhance their careers, from achieving a promotion or pay rise, to climbing organisational ranks and getting new job opportunities. In fact, qualifications have shown to increase employability by 11%, and result in promotions 42% of the time.

Other people might use their qualification to improve visa or migration prospects, access postgraduate study, open up their own businesses, meet regulatory requirements, or obtain a licence in their industry or occupation.

Please note that while our qualifications may help you meet minimum licensing requirements, only your state’s relevant licensing authority may issue you your licence. For more information about trades licensing, click here.

12 units must be completed:

  • 7 core units
  • 5 elective units, consisting of:
  • 3 units from the list below
  • 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.

 

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units 

SIRXCEG001

Engage the customer

SIRXCOM001

Communicate in the workplace to support team and customer outcomes

SIRXIND001

Work effectively in a service environment

SIRXIND003

Organise personal work requirements

SIRXPDK001

Advise on products and services

SIRXRSK001

Identify and respond to security risks

SIRXWHS002

Contribute to workplace health and safety

Elective units 

 

Food Safety 

SIRRFSA001

Handle food safely in a retail environment

Inventory 

SIRRINV001

Receive and handle retail stock

Merchandising 

SIRRMER001

Produce visual merchandise displays

SIRRMER002

Merchandise food products

Product Knowledge  

SIRXPDK002

Advise on food products and services

Sales  

SIRXSLS002

Follow point-of-sale procedures

Technology 

BSBWOR204

Use business technology

Working in Industry 

FSKLRG09

Use strategies to respond to routine workplace problems

SIRXIND002

Organise and maintain the store environment

SIRXIND004

Plan a career in the retail industry

There are no entry requirements for this qualification.

This qualification does not require any licensing

Visit Get Qualified Australia’s Trade Licensing page for more information surrounding licensing

  • Brisbane Business and Hospitality Training - Provider Code 31983

Did you know that the Australian Qualifications Framework (AQF) perfectly aligns certificate and diploma level qualifications with higher education? This means that it’s now possible to receive exemptions and fast track university degrees using diploma and above level qualifications.

Enrol in one of our qualifications today, and unlock the potential to seek maximum unit exemptions for your desired Graduate Diploma, Bachelor, or Masters Degree in a cost, time and effort-effective way. Speak with one of our Skills Recognition Consultants today or complete our Free Skills Review to discover the highest qualification level you’re eligible for.
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