SIR40212 - Certificate IV in Retail Management

Have experience in retail management? Get it recognised.

If you've been working in the Retail Management field, your experience could qualify you to achieve formal recognition based on what you already know about customer service, managing store facilities, analysing research, and managing brands online.

This strategic career path is tailored to those who wish to gain certification, improve their employment options, or enter the field of Retail Management, using expertise in small business finances, food safety, legal risk, marketing, and merchandising.

Lead your team to success in Retail Management and watch your sales numbers grow.

See if you’re eligible today with our Free Skills Review.

RPL Cost Traditional study cost Your savings
$1,300* $4,000 $2,700

Want to save a further $260 off this qualification? Contact us today to learn how!

* RPL cost includes all assessment services and issue of your nationally recognised qualification.

Want to know if you’re eligible to obtain this qualification via Skills Recognition & RPL? Then why not start a Free Skills Review, it requires only 3 minutes to complete!

Take the initiative today to determine your eligibility.

Yes. All of our qualifications are issued by RTOs which have been approved by the Australian Skills Quality Authority (ASQA) to deliver nationally recognised qualifications that meet national quality assurance requirements. This means that they are recognised by industry and educational institutions in all Australian states and territories as conforming to the required competency standards.

Yes. Because all of our qualifications are issued by reputable RTOs and contain the nationally recognised training logo, they each verify that a candidate has met the Units of Competency required to work in their industry occupation. These qualifications do not indicate how you have obtained the qualification (i.e. through RPL), and are exactly the same as a qualification received from a training provider through any other means.

Get Qualified Australia allows you up 3 months to complete the RPL process, however the actual duration is dependent on the length of time it takes you to provide your evidence. While this is generally 4 weeks, the quicker you submit your evidence, the sooner the process will be completed.

Once all the required evidence has been submitted and your evidence has been assessed, the RTO will then review and issue your qualification within 2-4 weeks, provided that no further evidence is required. This makes it possible for you to achieve your qualification in as little as 1 month, and up to 3 months.

Requests for extensions beyond the allotted 3 month period will be considered on an individual case basis.

While our Customer Service Agents will determine the best evidence for your portfolio, evidence generally takes the form of:

  • Resume/CV
  • References
  • Performance Appraisals
  • Portfolio/work samples
  • Photographic and video evidence
  • Education, training and qualifications
  • Job Description
  • Policies and Procedures
  • Workplace communication
  • Bookkeeping and financial records

Click here to learn more about the types of evidence you can provide.


The options are really endless. Most people use qualifications to enhance their careers, from achieving a promotion or pay rise, to climbing organisational ranks and getting new job opportunities. In fact, qualifications have shown to increase employability by 11%, and result in promotions 42% of the time.

Other people might use their qualification to improve visa or migration prospects, access postgraduate study, open up their own businesses, meet regulatory requirements, or obtain a licence in their industry or occupation.

Please note that while our qualifications may help you meet minimum licensing requirements, only your state’s relevant licensing authority may issue you your licence. For more information about trades licensing, click here.

  • 10 units must be completed:

  • 3 core units

  • 7 elective units:

  • a minimum of 4 units must be selected from the elective unit list below
  • a maximum of 3 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 3, 4 or 5.

The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.

Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.

Core units 

SIRXMER405 Manage store presentation and pricing

SIRXMGT003A Lead and manage people

SIRXWHS403 Provide a safe work environment

Elective units 

Client and Customer Service 

BSBCUS401B Coordinate implementation of customer service strategies

SIRXCCS406 Provide customer service for high value and complex sales

SIRXCCS407 Develop business-to-business relationships

SIRXCCS408 Build retail relationships and sustain customer loyalty

Cleaning and Maintenance 

SIRXCLM402 Manage store facilities


BSBRES401A Analyse and present research information

Computer Operations and ICT Management 

SIRXICT404 Adopt mobile commerce applications to improve sales and service


SIRXEBS001A Acquire and retain online customers

SIRXEBS002A Manage retail brands online

SIRXEBS003A Manage and promote business to business e-commerce solutions

SIRXEBS004A Select an e-business model


BSBFIA402A Report on financial activity

BSBSMB402A Plan small business finances

BSBSMB406A Manage small business finances

SIRXFIN004A Manage financial resources

Food Safety 

SIRRFSA302 Monitor food safety program

Governance and Legal Compliance 

BSBSMB401A Establish legal and risk management requirements of small business

SIRXGLC401 Monitor compliance with the legislative requirements for establishing a retail business

Human Resource Management 

SIRXHRM001A Administer human resources policy

SIRXHRM002A Recruit and select personnel


BSBPUR401B Plan purchasing

BSBPUR402B Negotiate contracts

BSBPUR403B Conduct international purchasing

SIRXINV003A Plan inventory levels

SIRXINV005A Control inventory

SIRXINV404 Manage retail merchandise

SIRXINV407 Manage suppliers

Marketing and Public Relations 

BSBMKG507A Interpret market trends and development

BSBREL402A Build client relationships and business networks

SIRXMPR001A Profile a retail market

SIRXMPR004A Market products

SIRXMPR005A Seize a business opportunity


SIRRMER405 Produce visual merchandising signs

SIRRMER406 Design, construct and maintain props

SIRRMER407 Design merchandisers

SIRXMER303 Coordinate merchandise presentation

SIRXMER304 Present products

SIRXMER406 Monitor in-store visual merchandising displays

SIRXMER407 Plan and build visual presentations for a range of merchandise categories

Product Management 

SIRXPRO002A Implement product recalls

SIRXPRO401 Maximise sales of branded products and services

Quality and Innovation 

SIRXQUA002A Lead a team to foster innovation

SIRXQUA003A Create an innovative work environment

SIRXQUA004A Set up systems that support innovation

SIRXQUA005A Maintain operational quality and productivity

Risk Management and Security 

SIRXRSK404 Control store security


SIRXSLS007A Train sales representatives team members

SIRXSLS405 Coordinate a retail operation during economic downturns

SIRXSLS406 Manage sales and service delivery

SIRXSLS410 Lead a sales representatives team

Training and Education 

TAEASS301B Contribute to assessment

TAEASS401B Plan assessment activities and processes

TAEDEL401A Plan, organise and deliver group-based learning

TAEDEL402A Plan, organise and facilitate learning in the workplace

To undertake this qualification, individuals will have previous retail supervisory experience in roles such as:

  • customer service
  • supervising work teams and employee relations
  • sales performance
  • store safety and security.

Examples of evidence of retail management experience may include:

  • job descriptions and references from current or past employers
  • an entry interview to determine retail management experience.

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Visit Get Qualified Australia’s Trade Licensing page for more information surrounding licensing

  • Australian Training and Consulting - Provider Code 90886

Did you know that the Australian Qualifications Framework (AQF) perfectly aligns certificate and diploma level qualifications with higher education? This means that it’s now possible to receive exemptions and fast track university degrees using diploma and above level qualifications.

Enrol in one of our qualifications today, and unlock the potential to seek maximum unit exemptions for your desired Graduate Diploma, Bachelor, or Masters Degree in a cost, time and effort-effective way. Speak with one of our Skills Recognition Consultants today or complete our Free Skills Review to discover the highest qualification level you’re eligible for.
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