SIT20116 - Certificate II in Tourism

Entry-level tourism experience? Get it recognised.

If you have some experience performing tasks within a tourism and travel environment, then you may be able to achieve your Certificate II in Tourism via RPL. This is ideal for experienced museum attendants, retail sales assistants, or office assistants for tour operators, event management businesses or travel agencies, who are looking to qualify their experience for continued work in a variety of tourism and travel industry sectors such as travel agencies, tour operators, attractions, and cultural and heritage sites.

See if you’re eligible today with our Free Skills Review.

RPL Cost Traditional study cost Your savings
$1,000* $3,000 $2,000

Want to save a further $200 off this qualification? Contact us today to learn how!

* RPL cost includes all assessment services and issue of your nationally recognised qualification.

Want to know if you’re eligible to obtain this qualification via Skills Recognition & RPL? Then why not start a Free Skills Review, it requires only 3 minutes to complete!

Take the initiative today to determine your eligibility.

Yes. All of our qualifications are issued by RTOs which have been approved by the Australian Skills Quality Authority (ASQA) to deliver nationally recognised qualifications that meet national quality assurance requirements. This means that they are recognised by industry and educational institutions in all Australian states and territories as conforming to the required competency standards.

Yes. Because all of our qualifications are issued by reputable RTOs and contain the nationally recognised training logo, they each verify that a candidate has met the Units of Competency required to work in their industry occupation. These qualifications do not indicate how you have obtained the qualification (i.e. through RPL), and are exactly the same as a qualification received from a training provider through any other means.

Get Qualified Australia allows you up 3 months to complete the RPL process, however the actual duration is dependent on the length of time it takes you to provide your evidence. While this is generally 4 weeks, the quicker you submit your evidence, the sooner the process will be completed.

Once all the required evidence has been submitted and your evidence has been assessed, the RTO will then review and issue your qualification within 2-4 weeks, provided that no further evidence is required. This makes it possible for you to achieve your qualification in as little as 1 month, and up to 3 months.

Requests for extensions beyond the allotted 3 month period will be considered on an individual case basis.

While our Customer Service Agents will determine the best evidence for your portfolio, evidence generally takes the form of:

  • Resume/CV
  • References
  • Performance Appraisals
  • Portfolio/work samples
  • Photographic and video evidence
  • Education, training and qualifications
  • Job Description
  • Policies and Procedures
  • Workplace communication
  • Bookkeeping and financial records

Click here to learn more about the types of evidence you can provide.


The options are really endless. Most people use qualifications to enhance their careers, from achieving a promotion or pay rise, to climbing organisational ranks and getting new job opportunities. In fact, qualifications have shown to increase employability by 11%, and result in promotions 42% of the time.

Other people might use their qualification to improve visa or migration prospects, access postgraduate study, open up their own businesses, meet regulatory requirements, or obtain a licence in their industry or occupation.

Please note that while our qualifications may help you meet minimum licensing requirements, only your state’s relevant licensing authority may issue you your licence. For more information about trades licensing, click here.

11 units must be completed:

  • 4 core units
  • 7 elective units, consisting of:
  • 3 units from the list below
  • 4 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units


Source and use information on the tourism and travel industry


Interact with customers


Show social and cultural sensitivity


Participate in safe work practices

Elective units



Clean premises and equipment

Client and Customer Service, and Sales 


Sell to the retail customer


Advise on products and services


Provide customer information and assistance


Provide visitor information

Cultural Services 


Monitor collections for changes in condition


Assist with the staging of public activities and events


Develop and apply knowledge of information and cultural services organisations

Communication and Teamwork 


Communicate in the workplace


Work effectively with others


Source and present information

Computer Operations and ICT Management 


Produce simple word processed documents


Create and use spreadsheets

Environmental Sustainability 


Participate in environmentally sustainable work practices



Process financial transactions

First Aid 


Provide first aid

Food and Beverage, Food Safety 


Provide responsible service of alcohol


Prepare and serve non-alcoholic beverages


Prepare and serve espresso coffee


Use hygienic practices for food safety



Receive and store stock

Languages other than English 


Conduct basic oral communication in a language other than English


Conduct routine oral communication in a language other than English

Tourism Delivery 


Provide a briefing or scripted commentary


Interpret aspects of local Australian Indigenous culture


Load and unload a ride


Operate a ride location


Operate commercial vehicle

Tourism Sales and Operations 


Operate online information systems


Access and interpret product information


Process travel-related documentation


There are no entry requirements for this qualification.

This qualification does not require any licensing

Visit Get Qualified Australia’s Trade Licensing page for more information surrounding licensing

  • Brisbane Business and Hospitality Training - Provider Code 31983

  • Prestige Service Training - Provider Code 31981

Did you know that the Australian Qualifications Framework (AQF) perfectly aligns certificate and diploma level qualifications with higher education? This means that it’s now possible to receive exemptions and fast track university degrees using diploma and above level qualifications.

Enrol in one of our qualifications today, and unlock the potential to seek maximum unit exemptions for your desired Graduate Diploma, Bachelor, or Masters Degree in a cost, time and effort-effective way. Speak with one of our Skills Recognition Consultants today or complete our Free Skills Review to discover the highest qualification level you’re eligible for.
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